Refund and Returns Policy

Last Updated: 19 July 2023

At Huz Technologies, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward and customer-friendly return policy. Please read this Return Policy carefully to understand the guidelines and procedures for returning products.

Eligibility for Returns

a. Defective or Damaged Products: If the product you received is defective, damaged, or not as described, you are eligible for a return. Please notify us within [number of days] days from the date of delivery.

b. Change of Mind: For products that are in their original condition and packaging, you may return them within [number of days] days from the date of delivery if you have changed your mind about the purchase.

Products Excluded from Returns

a. Consumables: Consumable products, such as printer ink cartridges, software, or items with limited shelf life, are not eligible for returns unless they are found to be defective.

b. Personalized or Customized Products: Products that have been customized or personalized specifically for you are not eligible for returns unless they are defective or damaged.

Return Procedure

a. Contact Customer Support: To initiate a return, please contact our customer support team at [Contact Email/Number]. Provide your order details, reason for the return, and any relevant supporting information.

b. Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number and provide you with return instructions.

c. Package the Product: Securely package the product to be returned, including all original accessories, manuals, and packaging materials. Clearly label the package with the provided RA number.

d. Return Shipping: You are responsible for the return shipping costs unless the return is due to our error, such as a defective or damaged product.

Product Inspection and Refunds

a. Inspection: Upon receiving the returned product, our team will inspect it to verify its condition and eligibility for a refund or exchange.

b. Refund or Exchange: If the product passes inspection and meets the return criteria, we will process your refund to the original payment method used for the purchase. Alternatively, if you prefer, we can provide an exchange for the same or a similar product of equal value.

c. Refund Timeframe: Refunds will be processed within 14 days of receiving the returned product. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.

Shipping Errors or Damaged Packages

a. Shipping Errors: If you receive an incorrect product or an incomplete order, please contact us immediately, and we will rectify the issue promptly at no additional cost to you.

b. Damaged Packages: If your package arrives visibly damaged, please refuse delivery and immediately inform our customer support team. We will arrange for a replacement or a refund, as per your preference.

Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer support team on Contact us page. We are here to ensure your satisfaction and provide a smooth return experience.

Thank you for choosing Huz Technologies. We value your trust and are dedicated to providing you with high-quality products and exceptional customer service.

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