Frequently Asked Questions

This Agreement was last modified on 18th february 2016

We understand that you may have some questions about our e-commerce platform and the products we offer. To provide you with the information you need, we have compiled a list of frequently asked questions. If you don’t find the answer you’re looking for here, please feel free to contact our customer support team for further assistance.

How do I place an order on Huz Technologies?

Placing an order with us is simple and convenient. Here’s a step-by-step guide:

a. Browse our website to find the products you wish to purchase.

b. Click on the product to view its details, specifications, and pricing.

c. Click the “Add to Cart” button to add the product to your shopping cart. d. Review your cart and proceed to checkout when you’re ready to complete your order.

e. Provide your shipping and billing information, select a payment method, and confirm your order.

What payment methods do you accept?

We accept various payment methods to ensure a smooth checkout process. You can pay for your order using:

  • Credit or Debit Cards (Visa, MasterCard, American Express)
  • Mobile Money (M-Pesa, Airtel Money, etc.)
  • Bank Transfer

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain value within Kenya. The specific minimum order value for free shipping may vary, so please check our shipping policy or product pages for more information.

How long does delivery take?

Delivery times depend on your location and the availability of the product. Typically, we aim to deliver your order within [number of days] days for locations within Kenya. For more precise delivery estimates, please refer to our shipping policy or contact our customer support team.

Do you offer international shipping?

Currently, we only offer shipping within Kenya. We do not ship internationally.

What is your return policy?

We have a customer-friendly return policy that allows you to return products in case of defects or if you change your mind. Please refer to our Return Policy page for detailed information on eligibility, procedures, and timeframes for returns.

Can I track my order?

Yes, you can track the status of your order. Once your order is dispatched, we will provide you with a tracking number. You can use this number to track your order through our website or the shipping provider’s portal.

Do you offer product warranties?

Yes, most of our products come with standard manufacturer warranties. Warranty details can be found on the product pages or in the product documentation. If you encounter any issues with a product covered by a warranty, please contact our customer support team for assistance.

Are your products brand new and genuine?

Absolutely! At Huz Technologies, we pride ourselves on providing only brand new and genuine products sourced directly from reputable manufacturers and authorized distributors.

How can I contact your customer support?

You can reach our customer support team through various channels:

We hope these FAQs have answered some of your questions. If you need further assistance or have any other inquiries, feel free to contact us. Thank you for choosing Huz Technologies for your computing needs!

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